At Tui Medical we strive to provide our patients with the best possible care and treatment, and welcome any opportunity to improve our service. If you have suggestions which could help us, or you are unhappy with our service, we would like to hear from you. We welcome your feedback.
All written complaints will be acknowledged in writing within five working days of being received, unless the complaint is resolved within that time.
You can also make a complaint directly to the Health and Disability Commissioner at this address:
The Health and Disability Commissioner
PO Box 179
Phone 0800 11 22 33
Fax 09 373 3557
Your privacy is important to us.For matters where you feel privacy has been breached, you can write to:
The Privacy Commissioner
PO Box 466
Phone 0800 803 909
If you are unhappy with the outcome of our complaints investigation, you may wish to ask the Health and Disability Commissioner to review your complaint.